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MATHIS
AVIATORILOR BOULEVARD 41
BUCHAREST, 011853

By appointment only
+40 736 007 636
We offer a personal service to those who would like to experience MATHIS in person. You have the possibility to experience our products and service by requesting a personal meeting.
Stores
×
MATHIS
AVIATORILOR BOULEVARD 41
BUCHAREST, 011853

By appointment only
+40 736 007 636
We offer a personal service to those who would like to experience MATHIS in person. You have the possibility to experience our products and service by requesting a personal meeting.
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You cannot place a new order from your country. United States

FREQUENTLY ASKED QUESTIONS

HOW DO I TRACK THE SHIPMENT OF MY PACKAGE?

Our teams do everything necessary to ensure that orders are processed as quickly as possible.
We send you an e-mail as soon as your package is shipped with a link allowing you to track its progress.

DOES MATHIS SHIP TO A P.O. BOX?

Orders can not be shipped to P.O. boxes.

​​CAN I CANCEL MY ORDER?

If you need to cancel your order after your order has been placed, please Contact Us as soon as possible. Orders cannot be canceled once the order has already been shipped.


CAN I MODIFY MY SHIPPING ADDRESS?

If you need to modify your shipping or delivery information after your order has been placed, please Contact Us  as soon as possible. Shipping information, including delivery address, cannot be modified once the order has already been shipped.


HOW LONG DO I HAVE TO RETURN AN ITEM?

You have a period of 14 days from the receipt of your order.


WHO PAYS FOR THE RETURN SHIPPING COSTS?

We advise you to return your order to us by "guaranteed" shipment (counter-signature delivery and tracked parcel)
Please note that for all items the return costs are at your expense.


HOW TO RETURN AN ITEM?

​Simply fill out the form from your account and follow these steps 

HOW LONG WILL IT TAKE FOR A REFUND OR EXCHANGE?

Once your package reaches our office, please allow 3 to 5 business days for your return to be processed. Another 5 to 6 working days for the refund to pe completed, but it can take about 10 working days for you to receive the money on your card or bank account, depending on your bank.

HAVE A QUESTION WE HAVE NOT ANSWERED?

Contact as at CONTACT@MATHIS-SHOP.COM