You cannot place a new order from your country. United States
You will receive an automatic confirmation email once your order has been placed. If you do not see the order confirmation email within a few minutes of ordering, please check your spam email folder.
Once your order has been processed by our team, you will receive a shipping confirmation email with tracking information enclosed.
MATHIS delivers worldwide.
Deliveries are made Monday through Friday from 9am-3pm. We don’t process or deliver orders during weekends and national holiday. Every order placed on Friday after 3pm GMT, Saturday, Sunday and national holiday will be processed in the following working days.
Delivery timing is estimated from the time your order is shipped, not when it is placed.
All European Countries: 1-2 business days.
All Non-European Countries: 5-6 business days.
All European Countries: 25 Euro
All Non-European Countries: the transport cost is calculated according to the number of km.
MATHIS is not responsible for any unanticipated delays beyond MATHIS’s control.
Tax & Duties
All products are submitted to Romanian VAT of 19%. The VAT is included in the prices displayed on the webstore.
All countries out of EU are submitted to customs charge. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unfortunately unable to advise the amount of these charges.
You have 14 days from the reception of your order to exchange or return your item(s). Here’s how:
Items sent back without authorization may not be accepted for a refund or exchange. We advise you to have a tracking number when sending back an item, we can’t be responsible for a package lost.
Return shipping costs are at your charge.
Please send back all returns to :
AXC MULTI PRODUCTION SRL
AVIATORILOR BOULEVARD, 41, GROUND FLOOR
011853, BUCHAREST, ROMANIA
Contact: +40 756 097 204
Once your package reaches our office, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will sent back to you.
We offer second shipping in case of exchange. However, possible taxes and duties are in charge of the customer. Exchanges are subject to quantities availability.
You can choose to be refunded on your bank account. Shipping costs are non-refundable. For countries outside EU, we don’t refund customs duties but you may be recover these by contacting your local customs bureau directly. Refunds take 5-6 working days from the moment we received your package but it can take 10 working days for you to receive the money on your card or bank account, depending on your bank.
SHOULD YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US VIA EMAIL AT RETURNS@MATHIS-SHOP.COM